Terms and conditions
Common Law Rights
This specifies the certain legal parameters.
• Notwithstanding Common Law rights, it is an express condition of occupancy of this resort that the Management
is not responsible for loss or damage suffered by any guest to his person or property, whether arising from fire,
theft, or wrongful act of any person or property, or otherwise, excepting such valuables handed to the
Reception Office officials for safe keeping.
• In the event of a guest being in breach of any of the foregoing conditions, or refusing to obey any request of the
Management or committing a nuisance or any act which is, in the opinion of the Management, detrimental to
the operation of the Guest House, the Management may forthwith terminate the accommodation of that guest
and any persons accompanying that guest without prejudice to the right to recover any damages or loss
sustained, including loss of income arising from the premature termination of the accommodation. The Guest
House shall have a lien over the luggage, clothing and personal possessions of any guest in regard to any claim
against the guest whatsoever.
• The hotel reserves the right to increase the quoted tariff without notice and guests are liable to pay the tariff
applicable at the time of arrival.
• The Management reserves the right of admission of any guest and any visitor of any guest.
• Notwithstanding common law rights, it is the express condition of occupancy of this Guest House that the
management is not responsible for loss or damage suffered by any person to his property or person, whether
arising from fire, theft, or wrongful act of any person or property or otherwise.
Guests will be responsible for all breakages, shortages or loss occurring during their stay, to any linen, furniture, effects
and fittings contained in their apartment, or caused by them in or about the accommodation.
Cancellation Policy / Refund
This policy defines how to handle cancellations
Please note, if cancelled prior to 30 days of arrival, 50 percent of all nights will be charged.
In case of no‐show, the total price of the reservation will be charged.
If cancellation is within 7 days of arrival, no refund will given and guest is liable for full amount will be charged.
Bookings other then accommodation (eg boat cruise), may be canceled prior to 7 days.
If cancellation is within 7 days of arrival you may reschedule.
Late arrivals forfit their tickets. Only due weather will a refund be processed.
Check in and Check out times
This policy defines the check in and out times.
Check in is from 14:00pm to 5:00pm.
Check out is from 09:00am to 10:00am.
Any times outside the above parameters will require prior approval by management and may be subject to
Children and Extra Bed Policy
This policy defines the possibility of accommodating children and the availability of extra beds.
All children are welcome.
All children under 10 years are charged ZAR 100 per night per person when using existing beds.
One child under 2 years stays free of charge in a baby cot.
Maximum capacity of baby cots in a room is 1.
This defines the policy for prepayment/deposit requirements.
50 percent of the total amount will be charged on the day of booking and is non‐refundable.
The use of electrical appliances, other than hairdryers and shavers, must first be sanctioned by the
Management. A charge for the use of such equipment in the Guest House may be obtained.
This describes what type of internet is available, in which location in the hotel and at what cost.
Wi‐fi is available in the entire hotel and is free of charge.
This policy defines the breakfast and meal plan.
Continental breakfast costs ZAR 65 per person per night.
Continental breakfast costs ZAR 35 per night per child under 10 years.
This specifies if parking is available.
Free private parking is possible on site (reservation is not needed).
This policy defines if pets are allowed or not.
• No reduction will be allowed for periods of absence or for meals not taken. The confirmation is a contract and
you will be required to pay the full amount regardless of cancellation or part cancellation. Refunds will be
passed only where the accommodation can be let in full to other guests.
Please note our rooms are non‐smoking and should a Guest be found smoking in the rooms a damage charge of R1000
will be levied and will be payable by the Guest immediately.